Terms & Condition of TAG DELIVERY & SUPPORT SERVICES

TAG DELIVERY & SUPPORT SERVICES shall only honor bookings made thru website and customer care hotline

TAG DELIVERY & SUPPORT SERVICES only honor cash on delivery (COD) to our approved corporate clients only.

For change address, additional fee is equivalent to the shipping fee.

Shipper warrants the shipment is properly declared on the waybill as to its proper contents and/or value. And that waybill should be properly marked, addressed and all information given on the waybill is true & correct. maximum declared value per shipment is P5,000.

TAG DELIVERY & SUPPORT SERVICES shall not be liable for any losses or damages caused by any of the ff.: Act of God or force majeure, other damages such as consequential, moral or exemplary damages, improper packaging labelling/addressing,

Shipper agrees that in the absence of the receiver, shipment may be given to any person at the given address who is of sufficient age.

Shipper guarantees that shipment does not contain : Cash, dangerous goods of any class(ex. : hazardous, flammable, toxic), pets/livestock, explosives/bombs, firearms and ammunitions, illegal drugs and substances, jewellery (golds and precious stones), ceramic/glass items, foodstuffs (requiring refrigeration).

For shipments with NO DECLARED VALUE liability shall be limited to the refund of freight charged. The declared value represents TAG Delivery’s maximum liability. Loss in excess of the declared value is assumed by the shipper.

TAG DELIVERY & SUPPORT SERVICES reserves the right to open & inspect the packages prior to acceptance from & in the presence of the shipper or his authorized representative for the purpose of inspecting & checking that the shipment contains hazardous or prohibited items/materials.

TAG DELIVERY & SUPPORT SERVICES shall not be liable for the loss/damage & such alike when the package are -transferred to our provincial/international shipping partners. Our shipping partners will held liable in such occurrence.

TAG DELIVERY & SUPPORT SERVICES shall do two delivery attempts to the shipper for any parcel delivery, if the recipient is not available within the two attempts, TAG DELIVERY & SUPPORT SERVICES will declare the parcel Return to Sender ( RTS) and there will be no shipping refund.

Shipper shall keep the copy of their receipt as Proof of Shipment with TAG DELIVERY & SUPPORT SERVICES otherwise without the copy TAG DELIVERY & SUPPORT SERVICES will not be liable for any damages. Shipper shall not use TAG DELIVERY & SUPPORT SERVICES way bill and pouch to other courier companies for parcel shipments otherwise there is a fine of Php 10,000.00.

All refund to shippers/receivers will be coursed thru bank to bank transfer.

TAG DELIVERY & SUPPORT SERVICES - Cash On Delivery Service (Only applicable to Sender who opt-in for this Service)

In the event the Sender makes a request for TAG DELIVERY & SUPPORT SERVICES to collect cash payment from the Recipient during the Delivery Service process, the Sender shall contact the TAG DELIVERY & SUPPORT SERVICES local Sales Team in advance to ensure proper billing and remittance details have been provided to set up for said Service. Parties agree that it shall be the responsibility of the Sender to:

Enter all relevant information relating to the amount to be collected from the Recipient in TAG DELIVERY & SUPPORT SERVICES Online System, which the Sender shall have access to; and

To check that the information has been accurately entered into TAG DELIVERY & SUPPORT SERVICES Online System pursuant to such input.

Parties agree that TAG DELIVERY & SUPPORT SERVICES may reject any request to collect cash payment from the Recipient at its reasonable discretion should the Sender provide insufficient or incomplete information.

Parties agree that in consideration for TAG DELIVERY & SUPPORT SERVICES collecting cash payment from the Recipient on behalf of the Sender, TAG DELIVERY & SUPPORT SERVICES shall charge and the Sender shall pay, PHP 50.00 per Cash on Delivery Service (the “Cash on Delivery Fee”). COD Fee will be deducted from the collected cash payment.

Payment for the Cash on Delivery Service shall be made on a weekly basis i.e. every monday of the following week (“COD Payment Date”), TAG DELIVERY & SUPPORT SERVICES shall provide a schedule detailing the respective amount of cash payments collected from the Recipient during the preceding period as well as the aggregate total of cash payments collected during that period.

For avoidance of doubt and notwithstanding anything in this Terms and Conditions to the contrary, “preceding period” shall mean the time period elapsed from the last COD Payment Date.

In the event that there are any disputes in the amount provided in the COD payment schedule, the Sender shall within 7 calendar days confirm or dispute the amounts provided in such COD payment schedule and TAG DELIVERY & SUPPORT SERVICES shall make the necessary adjustment in the following COD payment schedule. If the Sender fails to provide any reply in 7 working days, Parties agree that the amounts provided in such COD payment schedule shall be deemed accurate and final.

Parties agree that TAG DELIVERY & SUPPORT SERVICES shall remit the Cash on Delivery Fee via bank transfer to the Sender’s designated account and TAG DELIVERY & SUPPORT SERVICES shall be deemed to have successfully satisfied its obligations.

The Sender hereby warrants that the bank account details provided and/or any instruction on funds transfer made by TAG DELIVERY & SUPPORT SERVICES does not involve or facilitates any Anti-Bribery, Anti-Money laundering and Countering Financial of Terrorism or criminal activities and is in compliant with all applicable requirements and regulations as set out in the “Anti-Money Laundering Act of 2001". In the event that the Client refuse or do not provide the necessary information and documents requested or if TAG DELIVERY & SUPPORT SERVICES is unable to verify the necessary matters as mandated by the Rules, TAG DELIVERY & SUPPORT SERVICES reserves the right to terminate and or suspend this Delivery Service with immediate effect, upon written notice to the .

The Sender agrees to indemnify and hold TAG DELIVERY & SUPPORT SERVICES harmless of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgements, including legal fees and costs, that may arise due to or as a result of the provisions in Clauses 2(g) and 2(h) by the Sender pursuant to this Delivery Service.